Utah water damage restoration professionals in Farm Meadows
There are only a few true fire and water restoration companies in Utah that can provide the full line of flood clean up, fire rebuilding and mold remediation services. These companies have been in business in the Salt Lake area for decades and have full time, trained technicians who are available to do emergency restoration work 24/7. They have industrial strength equipment and professional gear that they use daily on just such water damage emergencies.
Water Damage Repair and Restoration Farm Meadows
Most of the Utah Water Restoration Companies you will find on the web are marketing companies that later sell your cleanup and rebuilding job to subcontractors they never met. When there is a big demand for restoration clean up services in Utah, such as frozen and burst pipes, burst water heaters or rain and flood damage, these marketing companies call everyone who says that they can do water removal, clean up and repair to get your job. However, if they cannot find any subcontractors, your job will be abandoned.
Water Damage Restoration Farm Meadows
The other type of water removal and repair competitors are large corporate franchise restoration companies with very little connection to Utah. They do not have full line fire, water and restoration services in Utah and usually have staff that is new to the home water restoration business. Very often, the true fire and water remediation companies are asked to complete repair jobs that were started by restoration franchisees.
Carpet Cleaning Companies
There are hundreds of carpet cleaning companies in Utah that claim to be water damage restoration companies. These so called remediation experts have no water removal experience, flood damage clean up training or dehumidification equipment to complete water and flood damage repair projects. They also have no education or much experience in the science of water extraction, drying and clean up. There is very little chance that your property would be completely restored through their services. In fact, since these companies do not have any water removal, fire restoration or mold remediation experience or content restoration facilities to handle personal belongings or furniture, their so called services only delay your home’s restoration work.
When you need professionals to tackle emergency repair and rebuilding jobs in Utah, choose the Utah company you know and trust to handle your property’s remediation job. Call the disaster recovery experts that have the full time crews to handle your emergency 24/7, 365 days a year.
Residential Flood Damage Repair Farm Meadows
One of the most frustrating things about water restoration is getting a call from the adjuster saying your invoice is too high. During my 14 + years in the water restoration business I have gotten plenty of calls from adjusters saying that my price is too high on this dehumidifier or this fan, etc. This used to bug me until I learned the secret to prevent most of these calls, COMMUNICATION & DOCUMENTATION. Remember that the adjuster has to justify his work to his boss and as long as the price and scope of work can be justified then it will be paid.
Starting off the job on the right foot is important. You should always get a work authorization signed by the insured before starting work. A work authorization will allow some insurance companies to be able to pay you directly or at least get your name on the check.
Then as soon as the initial mitigation is performed, call the adjuster and let him/her know what you did. This can be done on the way back to your office. During this conversation just let the adjuster know what you saw when you arrived and what you decided to do about. During this conversation I generally try to steer away from talking about pricing. If they ask about it then I will talk about it, but for me this is more of an information phone call to the adjuster. At this point, usually the adjuster has not been there and so to call and inform him/her what is going on is my main objective.
Next, you should have an itemized invoice. The invoice should include your company name, address, (so they can send the check) and your Taxpayer Identification Number. Each room that work was performed in should be separate and have measurements down to the nearest inch. Then within each room list each item or piece of equipment. At this point it is good to comment on the items that are most questioned, such as cost of dehumidifiers, number of fans, extraction, etc. Place comments with the items, if your estimating software will let you, justifying why you charge what you do for a dehumidifier or why you had 3 fans in a 6 x 6 room. Anything that could be questioned comment on it. To me this is one of the most important parts of the invoicing process. Yes, it is time consuming but the adjuster will be able to see the reasoning behind the line item. This alone may prevent most calls.
Next include a copy of the signed work authorization and signed certificate of satisfaction. This not only shows that the customer was satisfied but that they authorized you to do the work. Make sure that your work authorization form includes a section in it that would allow the insurance company to be able to pay you directly. I, personally, had my lawyer look over my form to make sure it was accomplishing what I wanted it to accomplish. I would strongly suggest that you do the same no matter whether you got a generic form from somewhere or you came up with your own form.
Another tool that helps justify your bill to the adjuster is your daily humidity readings. You should be keeping the temperature, relative humidity, and grains (gpp) inside, outside, unaffected area, dehumidifier(s), and the HVAC. By doing this you will be able to learn about what is going on during the job. For example, several years ago we opened up a new refrigerant dehumidifier and took it straight to a job. When we got there and turned it on we started running our pshychrometric readings and discovered that there was a problem with the dehumidifier. It was great to find that out then and not the next day when we would have had a lot of evaporation and no dehumidification. Using the grain readings can also help you prove that the equipment was off, a door was opened that you wanted closed, a window got opened, etc. When this is used correctly then you can prove to the adjuster why you needed an extra day. Also make sure to include plenty of comments to go with your readings to help explain what you saw.
To go along with your daily humidity readings try including a graph from a data logger. Data loggers can be set to record the temperature and relative humidity as often as you would like. I like to set ours to record every minute and this gives you a good graph of what is happening on the job. When the job is complete then print the graph and turn it in with your invoice. Just like with your daily readings a graph will help prove what you saw happening on the job. (i.e. door left open, window open, equipment turned off, etc.) Taking an hour meter reading off your equipment at several points in the job can also help prove when things were not running and should be turned in as part of your documentation.
Kevin Pearson is a partner in Pearson Carpet Care. He has over 17 years experience in the cleaning and restoration business. He serves on several committees with the IICRC (Institute of Inspection, Cleaning and Restoration Certification) and is on the board of directors of the PCRA (Professional Cleaning and Restoration Alliance). Kevin has dried building in Texas, Oklahoma, and Louisiana. He has extensive experience drying residential homes but has also dried office buildings, chemical plants, historical homes, Southern Methodist University, Stephen F. Austin State University, The Toyota Center (where the Houston Rockets play) and more.
Residential Flood Damage Repair Farm Meadows [categories]
Okay, so your pipes burst in your upstairs bathroom and you're standing hip deep in raw sewage. Who are you going to call?
Yellow Books in every city are replete with companies advertising water damage repair or restoration. The problem is that there are no government regulations regarding who can and cannot do this sort of work, so any redneck with a mop and a shop-vac can slap a sign on the side of his truck advertising water repair and say he's in the business. Choosing this guy to work on your home may actually make a bad situation worse and cost thousands of additional dollars to correct.
Fortunately, there is an answer. The Institute for Inspection, Cleaning, and Restoration Certification (IICRC) was founded 30 years ago as the unofficial governing body for the water damage restoration industry. They have established guidelines, procedures, and standards for those companies who do this sort of work, and who wish to provide some measure of legitimacy.
Choosing a company that is IICRC certified will insure that they are licensed, bonded, and insured, on call 24/7, and staffed with highly trained professional technicians proficient in the latest water damage repair equipment and techniques. They will offer a complete range of services to handle all aspects of your repair needs, from water extraction and drying, to carpet cleaning and mold remediation, to structural repair and reconstruction.
They will also be able to serve as liaison with your insurance company or claims adjuster to make sure what is and is not covered by your homeowners policy.
So don't take chances with your home or possessions. Call a local IICRC certified water damage repair professional today.