Utah water damage restoration professionals in Eastwood Hills
There are only a few true fire and water restoration companies in Utah that can provide the full line of flood clean up, fire rebuilding and mold remediation services. These companies have been in business in the Salt Lake area for decades and have full time, trained technicians who are available to do emergency restoration work 24/7. They have industrial strength equipment and professional gear that they use daily on just such water damage emergencies.
Water Damage Repair and Restoration Eastwood Hills
Most of the Utah Water Restoration Companies you will find on the web are marketing companies that later sell your cleanup and rebuilding job to subcontractors they never met. When there is a big demand for restoration clean up services in Utah, such as frozen and burst pipes, burst water heaters or rain and flood damage, these marketing companies call everyone who says that they can do water removal, clean up and repair to get your job. However, if they cannot find any subcontractors, your job will be abandoned.
Water Damage Restoration Eastwood Hills
The other type of water removal and repair competitors are large corporate franchise restoration companies with very little connection to Utah. They do not have full line fire, water and restoration services in Utah and usually have staff that is new to the home water restoration business. Very often, the true fire and water remediation companies are asked to complete repair jobs that were started by restoration franchisees.
Carpet Cleaning Companies
There are hundreds of carpet cleaning companies in Utah that claim to be water damage restoration companies. These so called remediation experts have no water removal experience, flood damage clean up training or dehumidification equipment to complete water and flood damage repair projects. They also have no education or much experience in the science of water extraction, drying and clean up. There is very little chance that your property would be completely restored through their services. In fact, since these companies do not have any water removal, fire restoration or mold remediation experience or content restoration facilities to handle personal belongings or furniture, their so called services only delay your home’s restoration work.
When you need professionals to tackle emergency repair and rebuilding jobs in Utah, choose the Utah company you know and trust to handle your property’s remediation job. Call the disaster recovery experts that have the full time crews to handle your emergency 24/7, 365 days a year.
Residential Flood Damage Repair Eastwood Hills
One of the most frustrating things about water restoration is getting a call from the adjuster saying your invoice is too high. During my 14 + years in the water restoration business I have gotten plenty of calls from adjusters saying that my price is too high on this dehumidifier or this fan, etc. This used to bug me until I learned the secret to prevent most of these calls, COMMUNICATION & DOCUMENTATION. Remember that the adjuster has to justify his work to his boss and as long as the price and scope of work can be justified then it will be paid.
Starting off the job on the right foot is important. You should always get a work authorization signed by the insured before starting work. A work authorization will allow some insurance companies to be able to pay you directly or at least get your name on the check.
Then as soon as the initial mitigation is performed, call the adjuster and let him/her know what you did. This can be done on the way back to your office. During this conversation just let the adjuster know what you saw when you arrived and what you decided to do about. During this conversation I generally try to steer away from talking about pricing. If they ask about it then I will talk about it, but for me this is more of an information phone call to the adjuster. At this point, usually the adjuster has not been there and so to call and inform him/her what is going on is my main objective.
Next, you should have an itemized invoice. The invoice should include your company name, address, (so they can send the check) and your Taxpayer Identification Number. Each room that work was performed in should be separate and have measurements down to the nearest inch. Then within each room list each item or piece of equipment. At this point it is good to comment on the items that are most questioned, such as cost of dehumidifiers, number of fans, extraction, etc. Place comments with the items, if your estimating software will let you, justifying why you charge what you do for a dehumidifier or why you had 3 fans in a 6 x 6 room. Anything that could be questioned comment on it. To me this is one of the most important parts of the invoicing process. Yes, it is time consuming but the adjuster will be able to see the reasoning behind the line item. This alone may prevent most calls.
Next include a copy of the signed work authorization and signed certificate of satisfaction. This not only shows that the customer was satisfied but that they authorized you to do the work. Make sure that your work authorization form includes a section in it that would allow the insurance company to be able to pay you directly. I, personally, had my lawyer look over my form to make sure it was accomplishing what I wanted it to accomplish. I would strongly suggest that you do the same no matter whether you got a generic form from somewhere or you came up with your own form.
Another tool that helps justify your bill to the adjuster is your daily humidity readings. You should be keeping the temperature, relative humidity, and grains (gpp) inside, outside, unaffected area, dehumidifier(s), and the HVAC. By doing this you will be able to learn about what is going on during the job. For example, several years ago we opened up a new refrigerant dehumidifier and took it straight to a job. When we got there and turned it on we started running our pshychrometric readings and discovered that there was a problem with the dehumidifier. It was great to find that out then and not the next day when we would have had a lot of evaporation and no dehumidification. Using the grain readings can also help you prove that the equipment was off, a door was opened that you wanted closed, a window got opened, etc. When this is used correctly then you can prove to the adjuster why you needed an extra day. Also make sure to include plenty of comments to go with your readings to help explain what you saw.
To go along with your daily humidity readings try including a graph from a data logger. Data loggers can be set to record the temperature and relative humidity as often as you would like. I like to set ours to record every minute and this gives you a good graph of what is happening on the job. When the job is complete then print the graph and turn it in with your invoice. Just like with your daily readings a graph will help prove what you saw happening on the job. (i.e. door left open, window open, equipment turned off, etc.) Taking an hour meter reading off your equipment at several points in the job can also help prove when things were not running and should be turned in as part of your documentation.
Kevin Pearson is a partner in Pearson Carpet Care. He has over 17 years experience in the cleaning and restoration business. He serves on several committees with the IICRC (Institute of Inspection, Cleaning and Restoration Certification) and is on the board of directors of the PCRA (Professional Cleaning and Restoration Alliance). Kevin has dried building in Texas, Oklahoma, and Louisiana. He has extensive experience drying residential homes but has also dried office buildings, chemical plants, historical homes, Southern Methodist University, Stephen F. Austin State University, The Toyota Center (where the Houston Rockets play) and more.
Residential Flood Damage Repair Eastwood Hills [categories]
The Water Damage Restoration Technician test by the IICRC (Institute of Inspection, Cleaning and Restoration Certification). Water Damage Restoration Technician is a designation that a professional restorer needs to prove that he or she is compiling with the most prevalent standards in the restoration industry. It has become increasingly important for a professional who is performing water damage restoration services to have "WRT" designation. Most companies that hire you require it and insurance companies that hire the companies that provide the service require that their technicians be certified.
Since I first took my class ninteen years ago, the material and the test have evolved greatly. There is a lot more information. The class used to be a two day class, but now it is a three day class. There are also five day classes offered that let you take the WRT/ASD (Applied Structural Drying) together. The newest WRT update was published in April of 2006. It is approved by ANSI (Approved National American Standards).
Important items you should know about the test:
Get the book from your teacher prior to attending the class (if possible). Read a few pages everyday. Usually the highlighted parts in the manual are extremely important to know and will defnitely be seen on your test.
Make sure you understand psychrometry completely.
Test has a total of one hundred and sixty multiple choice questions.
The correct answer is not always the only right answer, but rather the best answer.
Currently the answers need to be filled in on a Scantron sheet with a # 2 pencil.
There is no time limit for you to complete the test.
You need to get 75 percent to pass.
It may take up to six weeks to get your results and they are mailed directly to you.
It is also available in Spanish if you request to take it Spanish when registering.
The certification you get is a personal certification and stays with you regardless of who you work for.
Currently the test costs $50.
Cash, personal check, business check and credit cards are accepted. Checks need to be made to the IICRC.
Although I can't tell you the questions on the test, I can give you a good example of what you will see on the test. Answering the questions below will also help you in figuring out how well you'll perform on the test.
IICRC WDR Test Examples:
(1) The study of the relationship between air volume and the amount of moisture it holds at a specific temperature expressed as a percentage of that air's total moisture holding capacity is called:
(2) Harmful microorganisms present in blood or other potentially infectious materials, that could cause disease or death in humans are know as:
B) Bloodborne pathogen
(3) Any material that absorbs and retains moisture retains moisture or water vapor from air is know to be:
(4) Delamination means:
A) Seperation of primary and secondary damage
B) Seperation of primary and secondary backing
C) None of the above
D) A and B both
(5) The person at an insurance company that interprets a policy and works with contractors involved in restoration is known as?
D) Risk manager
(6) The following are potential routes of exposure for workers?
A) Inhalation, contact with mucous membranes, ingestion and dermal
B) Physical, mental, combined and thermal
C) All of the above
D) None of the above
(7) What does H.A.T.T an acronym for?
A) Hot, Alveolar, Temperature, Test
B) Hydrostatic, Absorption, Toxicity, Threshold Limit Value
C) Haitian Cotton, Absorption, Textile, Temperature
D) Humidity, Airflow, Temperature, Time
It isn't as easy as you think. If you have taken the carpet cleaning technician test before or the upholstery cleaning technician test before, you should know that unless you have a background in Biology, you will have to study hard to pass this one.
Since I received a deluge of requests from people wanting to know the answers to test for CCT. I thought I would just add a link on the my website with the answers. Visit the Magic Wand Company website below and select the Article tab then WRT Test Answers.
The purpose of the test is to make sure that a technician learns as much as possible to do his/her job well. I would be happy to help you in your endeavor to learn. Whether you need carpet cleaning supplies or restoration supplies or not, you are welcome to contact me.